Frequently Asked Questions
Everything you need to know about transforming your windows.
How do I ensure I am measuring my windows correctly?
We provide comprehensive step-by-step measuring guides for every product type. We recommend using a steel measuring tape and measuring to the nearest 1/8th inch to ensure a perfect fit for your custom treatments.
What is the difference between inside mount and outside mount?
Inside mount blinds are installed within the window frame for a clean, built-in look, while outside mount blinds are installed on the wall or molding above the window, which can help make windows appear larger or hide unattractive trim.
How long does it take for my custom blinds to ship?
Since every order is custom-made to your exact specifications, production typically takes 3-7 business days. Once shipped, delivery usually takes an additional 2-5 business days depending on your location.
Do you offer free samples?
Yes! We encourage customers to order up to 10 free samples to see the colors, textures, and light-filtering qualities in their own home before placing a full order.
What is your return policy for custom products?
Because our products are custom-built to your specific measurements, they cannot be resold. However, we offer a Fit Guarantee—if you make a mistake in measuring, we will help you get a replacement at a discounted rate or for free, depending on the specific product warranty.
Are your window treatments child and pet safe?
Safety is our priority. We offer a wide selection of cordless and motorized options that eliminate dangling cords, making them the safest choice for homes with children and pets.